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Reimagining IT service delivery and operations no matter what comes your way

Published by: ServiceNow

The light at the end of the pandemic tunnel has also illuminated some continued opportunities The tragic and challenging times we've lived through have been a catalyst for some brilliant ideas, especially around reimagining operational models.
But the continued fluidity in how your employees work continues to strain the old ways of doing things-namely around broken, manual IT processes and disjointed systems.
A recent IDC global survey1 showed that the most flexible IT organizations– those with proactive monitoring and resolution, 360 views, and employee self-service-were able to help drive 75% more business success, even at the height of the pandemic.
1 IDC Agility Assessment: The Competitive Advantage in Adaptability

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Published: June 6, 2022 Lang: ENG
Type: Whitepaper Length: 18 pages

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