Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

Unlock your agility to meet rising HR challenges. How do you compare to your peers in becoming an agile...

Knowing what experiences your employees are having, is critical. By continuously measuring your end-users...

Legal and security departments share the common goal of protecting an organisation from harm. But, while...

Learn how to design a remarkable employee experience. To design and deploy remarkable workforce experiences,...

Key issues such as Brexit, skills shortages and consistently sluggish productivity are squeezing profitability...

Today's retailers need better solutions to help them overcome hiring challenges and win the war for talent. Download...

In the shape-shifting wake of COVID-19, companies the world over are renewing efforts to improve operational...

All departments across the enterprise – engineering and research, customer service, sales and marketing,...

Workplace absence costs the UK economy £18 billion in lost productivity every year. With that figure...

Today's workers expect an employee experience rivalling the digital interactions that are commonplace...

Payroll is a key function for all organisations, but for large, international operations, the process...

In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to...

Over the last several years FICO has worked with Torch to develop robust leadership development programs...