Today, most organizations have a customer experience strategy (96%), but recent Avanade research shows...

The pace of change is accelerating: digital disruption, changing consumer habits, automation and the...

According to a recent McKinsey study, almost 50% of employees who are currently in work plan to leave...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Today's organisations can't wait any longer to make the digital transformation. It's no longer simply...

Remote work is accelerating alongside the use of 'hybrid' programs, where some people work in the office,...

This guide is designed to help you have team conversations centered on diversity, inclusion, and belonging-a...

Learn how Workday can help your organization understand its employee data to make better people decisions...

Remote work is accelerating alongside the use of hybrid programs, where some people work in the office,...

In the shape-shifting wake of COVID-19, companies the world over are renewing efforts to improve operational...

The way businesses manage their travel and expenses (TandE) is changing. Emerging technologies, an increasingly...

Looking out for employee engagement and well-being during times of rapid change and uncertainty is incredibly...

Starting a new training programme may seem daunting. Maintaining one that keeps your users engaged, changes...